Man With Van Chiswick Terms and Conditions
These Terms and Conditions set out the basis on which Man With Van Chiswick provides removal, delivery, transport, and related services to customers. By making a booking, the customer agrees to be bound by these terms, together with any written quotation, booking confirmation, or service notes issued before the job begins. These terms are designed to provide clarity around the service process, payment obligations, cancellation rights, liability limits, and legal requirements that may apply to the handling and disposal of goods or waste. They apply whether the work involves a small move, a single-item transport job, or a larger van service requiring multiple loads.
In these Terms and Conditions, references to ???we??�, ???us??�, and ???our??� mean the service provider operating the Man with Van Chiswick service. References to ???you??� and ???your??� mean the customer, the person booking the service, or the person authorised to arrange the work on behalf of another individual or business. The service described here is intended to be practical and flexible, but all bookings remain subject to vehicle availability, reasonable access, and the accuracy of the information supplied by the customer. Any special instructions, access restrictions, item dimensions, or service limitations must be provided in advance so that the job can be assessed properly.
These Terms and Conditions should be read carefully before confirming a booking. By proceeding with a reservation, you acknowledge that some jobs may require additional time, equipment, or labour if the circumstances differ from those initially described. The Man with Van Chiswick service is based on the details supplied by the customer, and any material change may affect the quote, completion time, or ability to carry out the work as planned.
1. Booking Process
A booking is usually made by providing the service date, collection and delivery locations, item details, access conditions, and any special handling needs. Once we receive this information, we may issue an estimated price or fixed quotation, depending on the nature of the job. A quotation is based on the information supplied at the time and may be revised if the actual service requirements change. The customer is responsible for checking that all details are accurate before the booking is confirmed. If a job includes fragile items, heavy goods, stairs, long carrying distances, waiting time, or disassembly, these must be disclosed in advance.
Bookings are only confirmed when we accept the job and, where applicable, when any required deposit or advance payment has been received. A confirmation may be given verbally, by message, or in writing. It is the customer???s responsibility to ensure that the booking confirmation matches the agreed service details. We may refuse or cancel a booking if the job is unsafe, illegal, beyond our service scope, or impossible to complete within the agreed vehicle and labour arrangement. The Man With Van Chiswick team may also request proof of identity, proof of address, or ownership evidence where necessary for security or compliance reasons.
2. Service Scope and Customer Responsibilities
The service includes the transport of goods, household items, office items, and other lawful cargo agreed at the time of booking. It may also include loading, unloading, and careful placement of items, depending on the arrangement made. Unless expressly agreed in writing, the service does not include packing, specialist installation, or dismantling of complex fixtures. Customers should ensure that all items are properly prepared for transport and that any loose parts are secured. Items must be suitable for carriage in a van and must not present a hazard to the driver, assistants, or other road users.
You must ensure reasonable access to the pickup and delivery points. This includes arranging parking where possible, making sure entrances are clear, and advising us of any restrictions such as low ceilings, narrow staircases, or lift limits. If access is significantly more difficult than described, we may need to amend the price or reschedule the job. You are also responsible for making sure that no items are left behind unless specifically agreed. The Man with Van in Chiswick service is based on your instructions, so any overlooked items may require a separate booking and additional charges.
Where the service involves multiple stops, shared loads, or timed delivery windows, the customer must provide accurate scheduling information and remain available during the service period if needed. Delays caused by incorrect addresses, missed access arrangements, or unavailable recipients may result in waiting charges or failed delivery charges. We will use reasonable care and skill when carrying out the work, but we rely on your cooperation to complete the service efficiently and safely.
3. Payment Terms
Payment terms will be confirmed at the time of booking or in the quotation. We may require a deposit to secure a reservation, particularly for longer jobs, weekend work, or services involving third-party arrangements. Unless otherwise agreed, the balance is payable on completion of the job and before goods are unloaded, delivered, or released. We may accept bank transfer, card payment, or another method stated in advance. Cash payments, if accepted, must be made in full and in cleared funds.
All prices are based on the job details provided and may include charges for labour, mileage, waiting time, congestion or parking costs, additional handling, and any extra equipment requested. If the actual work exceeds the original quote because of additional items, longer travel, difficult access, or unforeseen delays, we may apply a fair adjustment. Any revised charge will be explained where practicable. The customer agrees to pay all agreed sums promptly. If payment is not made when due, we reserve the right to suspend the service, retain goods only to the extent permitted by law, and recover reasonable collection costs.
Quotes may be stated as fixed or estimated. A fixed quote remains valid only for the scope described and provided that the information supplied is accurate. An estimate is not a binding final price and may increase or decrease according to the actual time, volume, and complexity of the job. Discounts, promotional rates, or special offers, where available, are discretionary unless expressly confirmed in writing. The Man With Van Chiswick service does not accept liability for charges arising from inaccurate booking information supplied by the customer.
4. Cancellations, Rescheduling, and Delays
You may cancel or reschedule a booking by giving notice as soon as possible. The amount charged, if any, will depend on the notice period, the nature of the booking, and whether costs have already been incurred. For example, if vehicles, drivers, or assistants have been reserved, or if specialist equipment has been prepared, a cancellation fee may apply. If cancellation occurs after the team has arrived at the pickup location or after the job has started, the full or near-full service charge may remain payable.
We may also cancel or postpone a booking if weather conditions, traffic disruption, vehicle issues, safety concerns, or events outside our control make completion impractical or unsafe. In such cases, we will try to offer an alternative time. We are not liable for indirect losses caused by a rescheduled appointment, including loss of earnings, storage costs, or third-party charges, unless required otherwise by law. Delays due to congestion, access difficulties, or circumstances beyond our reasonable control do not automatically create a right to compensation.
If you fail to attend the agreed location, are unavailable, or do not provide access within a reasonable time, we may treat the booking as cancelled by you and charge for wasted attendance or time. Where goods are ready but the recipient is unavailable, we may store items temporarily only by agreement and at your risk and cost. The Man with Van Chiswick service aims to act fairly, but bookings rely on timely cooperation from both sides.
5. Liability and Risk
We will take reasonable care when handling your goods, but our liability is limited to loss or damage caused by our negligence or failure to use reasonable skill and care. We are not responsible for pre-existing damage, items that are poorly packed, hidden defects, or damage caused by the nature of the item itself. Fragile, valuable, antique, or sentimental items should be disclosed in advance and, where necessary, properly packed and insured by the customer. We may decline to transport certain goods if they are unsuitable for a standard van service or if additional protections are required beyond the agreed scope.
Our liability does not extend to indirect or consequential losses, including missed appointments, lost profits, or business interruption, unless such exclusion is not permitted by law. Nothing in these Terms and Conditions limits liability for death or personal injury caused by negligence, fraud, or any other matter that cannot legally be excluded. If a claim is made, you must notify us promptly and provide reasonable evidence of the loss or damage. We may request photographs, item descriptions, proof of value, or any other information needed to assess the matter fairly.
Where we assist with lifting or carrying, the customer must ensure that items are safe to move and that weight, dimensions, and fragility have been accurately described. We may refuse to move unsafe, unstable, or illegal items. If we believe a load is likely to cause damage to property, vehicles, or persons, we may stop the work until the issue is resolved. The service provider operating as Man With Van Chiswick is not responsible for loss arising from the customer???s failure to disclose material information or from instructions given against our advice.
6. Waste, Disposal, and Environmental Compliance
Where a booking includes the removal of unwanted items, you must ensure that the items are clearly identified and that you have the legal right to dispose of them. We only remove and dispose of waste in accordance with applicable UK waste regulations and duty-of-care requirements. The customer must not ask us to remove hazardous, restricted, or controlled waste unless this has been agreed in advance and can be handled lawfully. Prohibited or controlled items may include chemicals, asbestos, clinical waste, gas canisters, batteries, oils, paints, electrical items requiring special treatment, and other regulated materials.
We may request additional information about any waste items before accepting the job. If items are found to be hazardous, contaminated, or otherwise unsuitable for lawful transport or disposal, we may refuse the work or separate the item from the booking. Any disposal charges, transfer station costs, recycling fees, or specialist handling costs may be added to the final price where applicable. The customer remains responsible for the accuracy of the description of all waste or unwanted goods presented for collection.
By instructing us to remove waste, you confirm that the items are not stolen, unlawfully possessed, or subject to any legal dispute. You also confirm that you have not asked us to dispose of anything in a way that breaches environmental law, local authority rules, or site-specific restrictions. The Man with Van in Chiswick service may use licensed disposal or recycling routes where required, and we reserve the right to decline any job that does not comply with legal or environmental obligations.
7. Insurance, Access, and Damage Claims
If we maintain insurance relevant to the service, that does not alter the customer???s responsibility to pack and prepare items appropriately. Insurance terms may include exclusions and excesses, and coverage may not apply to items of exceptional value unless declared and agreed beforehand. Customers are encouraged to maintain their own insurance for goods in transit where appropriate. Any claim must be submitted as soon as reasonably possible and no later than the period stated in the service confirmation, if one is given.
If damage occurs, you must allow us a reasonable opportunity to inspect the item, vehicle, or area concerned before repairs or disposal take place. We will not usually accept claims where the customer has prevented inspection or has failed to mitigate further loss. Minor scuffs, marks, or handling wear may not amount to compensable damage if they arise from normal loading activity or pre-existing condition. Any compensation, where due, will normally be limited to the repair cost or the proven reduced value of the affected item, subject to legal limits and any applicable insurance terms.
If the customer supplies incorrect access information and this results in damage, delay, or inability to complete the job, we are not liable for resulting losses. Likewise, if the customer requests a route, parking location, or handling method that increases risk, any resulting issue may fall outside our responsibility. The service is intended to be professional and careful, but it depends on honest disclosure and reasonable cooperation at all stages.
8. Governing Law
These Terms and Conditions are governed by the laws of England and Wales. Any dispute arising from or relating to the service, the quotation, the booking, or these terms shall be dealt with by the courts of England and Wales, unless the law requires otherwise. If any provision of these terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
We may update these Terms and Conditions from time to time to reflect changes in law, operational requirements, or service practices. The version in force at the time of your booking will normally apply to that booking unless a later change is required by law. Continued use of the Man With Van Chiswick service after any update does not affect rights already accrued under a confirmed booking.
By placing a booking, you confirm that you have read, understood, and agreed to these terms. This document sets out the full agreement between us in relation to the service, unless a separate written contract states otherwise. If there is any conflict between these terms and a specific written quotation or booking confirmation, the written quotation or booking confirmation will take priority to the extent of that conflict.